Privacy Policy

Effective Date: April 1st, 2025

Eion Rides is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy. Please read this policy carefully before using our app or providing any personal information.

1. Information We Collect

Personal Information

• Registration Information: When registering for an account with Eion Rides, we collect personal details such as your name, email address, phone number, and payment information.
• Ride Information: We collect data regarding your ride requests, including pickup and drop-off locations, ride history, fare details, and any communication with drivers and passengers.
• Device and Log Information: We collect information about your mobile device and app usage, including device type, operating system, IP address, and app interactions.
• Location Information: We may collect precise location data when you use the app to book or provide rides, which helps facilitate our services (e.g., pick-up and drop-off locations).

Payment Information

To process payments for rides, we may collect and store payment details, such as your credit or debit card information. Payment processing is handled through third-party payment processors, and we do not store sensitive payment information on our servers.

2. How We Use Your Information

• Providing and improving services: To facilitate ride requests, match drivers with passengers, calculate fares, and enhance app functionality.
• Account management: To create and manage your account, verify your identity, and communicate with you regarding your account and rides.
• Payment processing: To process your payments and complete ride transactions.
• Customer support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and promotions: To send you promotional offers, updates, or service-related information, based on your preferences. You can opt out of marketing communications at any time.
• Legal compliance: To comply with legal requirements, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• With drivers: We may share your location data, ride details, and contact information with drivers to facilitate ride services.
• Service providers: We may share your information with third-party service providers who assist us with payment processing, customer support, data analytics, and other essential functions. These providers are required to protect your information in accordance with applicable privacy laws.
• Legal requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or law enforcement requests.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Location Information

When you use Eion Rides, we may collect and process location data (e.g., GPS data) to provide accurate ride matching, track your location during rides, and enhance your overall experience. You may opt out of location tracking through your device settings, but this may affect the app’s functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-out of marketing communications: You can opt out of promotional emails or push notifications through app settings or by following the unsubscribe instructions in emails.
• Withdraw consent: If we rely on your consent for processing your data, you can withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links and Services

Our app may contain links to third-party websites or services that are not operated by Eion Rides. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before using their services.

9. Children’s Privacy

Eion Rides does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy in the app or sending a notification. The "Effective Date" at the top of this Privacy Policy indicates when the last update was made.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: